Equipment Warranty

What Mito2 is

Mito2 is a turnkey IHHT platform built for wellness facilities including medical spas, chiropractic facilities, integrative medical practices, performance gyms, trainers, and wellness centers. A single technician can run safe, fully programmed 40 to 50 minute sessions on standard 110V power.

Each session alternates short intervals of low-oxygen air with higher-oxygen air, recreating the cellular signal of training at altitude without leaving the facility. The mechanism is rooted in the HIF-1 alpha oxygen-sensing pathway recognized by the 2019 Nobel Prize in Physiology or Medicine. Mito2 is a wellness modality, not a treatment for any medical condition.

Why facilities add Mito2

Turnkey simulated altitude therapy equipment for wellness facilities.

Real-time SpO2 monitoring with an 80 percent SpO2 safety floor.

Five training modes: Adaptive, Conditioning, Optimized, Custom, and EWOT.

Designed, engineered, and supported in the USA by Ergo Flex Technologies in Conroe, Texas.

CAT (Certified Altitude Technician) credential program through O2 Pro Academy: 13 modules and 57 lessons.

Essentials Kit included: Personal O2 Mask, Filter, Squeeze ball, Backpack, and Strap.

Optional Oasis Lounger (Full Body Relax) zero-gravity seating for elevated client experience.

Equipment Warranty

Comprehensive Coverage

Every Mito2 IHHT system comes with our comprehensive warranty protection, ensuring your investment is protected and your business runs smoothly.

Standard Warranty Coverage

All Mito2 IHHT equipment is covered by our manufacturer's warranty from the date of purchase. This warranty covers defects in materials and workmanship under normal use conditions.

What's Covered

Manufacturing defects
Electronic component failures
Oxygen system components
Display and interface issues
Structural integrity issues

What's Not Covered

• Damage from misuse or abuse
• Unauthorized modifications
• Normal wear and tear
• Consumable items (masks, tubing)
• Cosmetic damage
• Damage from power surges
• Water or liquid damage

Warranty Terms

The specific warranty period and terms will be detailed in your purchase agreement. Standard warranty coverage includes:

Parts replacement for covered components
Technical support during business hours
Remote diagnostics when available
Firmware updates and software support

How to Make a Warranty Claim

Contact Support: Call our support line at (936) 280-5333 or email info@ergoflextechnologies.com with your equipment serial number and description of the issue.
Troubleshooting: Our technical team will guide you through basic troubleshooting steps to diagnose the issue.
Claim Approval: Once the warranty claim is verified, we will arrange for repair or replacement as appropriate.
Resolution: Depending on the issue, we may provide replacement parts, arrange for on-site service, or facilitate equipment exchange.

Extended Warranty Options

Extended warranty plans may be available for purchase. Contact our sales team to learn about extended coverage options that can provide additional peace of mind beyond the standard warranty period.

Maintenance Requirements

To maintain warranty coverage, equipment must be properly maintained according to manufacturer guidelines:

Regular cleaning and sanitization of user-contact surfaces
Replacement of consumables as recommended
Annual calibration and maintenance checks (when required)
Operation within specified environmental conditions
Use only with recommended accessories and consumables

Contact Warranty Support

For warranty questions or to make a claim, contact our support team:

Phone: (936) 280-5333
Email: info@ergoflextechnologies.com
Address: Conroe, TX 77304
Hours: Monday - Friday, 9:00 AM - 5:00 PM CST

Simulated Altitude Therapy Equipment for Wellness Facilities